Let Us Answer Our Most Frequently Asked Questions

If you have any additional questions, please contact our Stella Front Desk Team at 262-842-2000 and we will be happy to help you.

What is the $100 hold on my credit card account and why did I get charged this?

This is a pre-authorization placed on your card for incidentals or charges made to your room during your visit. We do not charge your account unless there has been damages to your room or you'd like to put the cost of a drink or food item from our property to your room. We will notify you if a charge has been made and upon your check-out, we immediately remove the authorization.

It's been a couple of days since my visit but I still see a $100 pending on my account.

Unless we've notified you regarding room damages or any purchases made during your visit we did not charge the $100 hold. Most Credit Card companies remove this within 24 hours. If you are concerned about this hold or charge, please give us a call at 262-842-2000

Can I bring my own alcohol?

You are allowed to bring your own alcohol to your room but any outside alcoholic beverages are prohibited in any of our public spaces (including but not limited to; our Ballroom, meeting spaces, the bar/restaurant, café, rooftop bar and front porch). If found, the beverage will be confiscated immediately and we will have the right to contact the Kenosha police department. Our special events and catering staff have flexible beverage packages available for you to choose from while renting our events space and our restaurant and rooftop bar have a variety of delicious specialty cocktails for you to enjoy during your stay.

Where do I park?

Since we are located in downtown Kenosha, there are a couple of options for guests to park. We have a lot located kiddie-corner to our hotel on 8th Avenue and 57th Street as well as a shared lot with Bradford Community Church UU on 8th Street and 58th Street. Guests are also welcome to park in front of our hotel and in any of the street parking available near our building. We do not validate paid street parking.

Where is the entrance to the hotel?

Our entrance is located on the left-hand side of the building when facing it. The doors to enter into our lobby are parallel to Scoops Ice Cream Shop.

Is the hotel wheelchair accessible?

Yes, we have a ramp located next to our main entrance. The ramp can also be used to enter our restaurant. If entering the 1844 Table & Mash, continue to walk the length of the front porch until you arrive at the second set of doors- this is the restaurant's main entrance. For dining, you are welcome to sit in the bar area or spare dining room of the 1844 Table & Mash or you are also welcome to enjoy the café's menu or the restaurant's menu at the Café at the Stella.

How old do I have to be to book a room at The Stella Hotel & Ballroom?

You must be 21 years of age or older to reserve/book a room at our hotel. You must also provide a valid I.D. to verify during check-in. 

Are animals allowed?

No animals are allowed inside our property. This includes our rooftop bar, restaurant, and café. Service dogs may be allowed, but please call our front desk first before booking.

When are the check-in and check-out times?

You may check-in to your room at 4:00 pm, check-out is at 11:00 am.

Where is Café At The Stella?

Our café is located in between our hotel and restaurant lobbies. It's to the right of our hotel's lobby and to the left from our restaurant's lobby.

Is Café At The Stella open to the public or just to hotel guests?

Our café is open to both staying guests and the public! 

What is Café At The Stella's Hours?

Our café is open Monday- Sunday 7:00am - 2:00pm. Coffee is available to be made after hours by a Front Desk Personnel/Bar Server upon request.

Where is The 1844 Table & Mash Located?

The restaurant is located on the right-hand side of the building when facing the front.

What are the restaurant's hours?

You can find The 1844 Table & Mash's restaurant hours by visiting their website's homepage

Does the 1844 Table & Mash have a dress code?

Nope! Our restaurant welcomes any and all types of outfits. We want you to be comfortable and feel confident while enjoying your meal. If you're looking for a specific category, we usually recommend casual- business casual.

Does the hotel lock its doors at night?

Yes, we lock our doors at 10:00 pm. Guests will need to use their keycards to gain access to the building after 10:00 pm.